I lost my ID card?
Call our call center and report, then we will tell what to do and how to get it replaced.
My treatment is too expensive
Call us to discuss how we can help provide quality and affordable healthcare services.
medical cover
Every medical plan has a set of benefit packages. If you don't know what your plan covers, don't worry, you can get to know them easily.
I require medical treatment ?
Is the treatment covered by your plan? Go through self-service or call us. Can your provider handle the treatment or will it require a referral? Your provider will tell you.
A pre-condition?
Call to have a discussion and to decide how we can lessen the burden or may be cover the condition.
I have an accident with my car
Depending on how fatal the situation is and the level of damage, our team will assess the situation and decide whether to dispatch an ambulance with a first aid team.
Call us to confirm the status of your account or policy.
Yes, we provide access to all our retail clients to pay their premiums on a secured financial platform
Call us to know if you are entitled to rebate.
Check our online platform for details. If not clear, you can chat, send us a message or call us.
Check your self-service platform on your mobile app or call us to get more details
Whether you are using an android or iphone, go to your Play store or App store and search for Masslife Mobile
You need your username (Enrollee number) and Password to gain access.
Need any help!
Since 2020, Masslife Healthcare Limited has been serving policyholders by protecting individuals, families, and groups, mitigating financial losses, that may arise as a result of health challenges.